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This Privacy Policy applies between you, the User of this Website, and Emma Clare Counselling, the owner and provider of this Website. Emma Clare Counselling takes the privacy of your information very seriously. This Privacy Policy applies to my use of any and all Data collected by me or provided by you in relation to your use of the Website.

Please read this Privacy Policy carefully.
 

Definitions and Interpretation

In this Privacy Policy, the following definitions are used:
 

Data
Collectively all information that you submit to Emma Clare Counselling via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
 

Cookies
A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.
 

Data Protection Laws
Any applicable law relating to the processing of personal Data, including but not limited to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

Emma Clare Counselling / I / me
Emma Clare Counselling, the owner and provider of this Website.
 

User / you
Any third party that accesses the Website and is not employed by Emma Clare Counselling and acting in the course of their employment.
 

Website
The website that you are currently using, www.emmaclarecounselling.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this Privacy Policy, unless the context requires a different interpretation:

• the singular includes the plural and vice versa;

• references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy Policy;

• a reference to a person includes firms, companies, government entities, trusts and partnerships;

• "including" is understood to mean "including without limitation";

• reference to any statutory provision includes any modification or amendment of it;

• the headings and sub-headings do not form part of this Privacy Policy.
   

Scope of this Privacy Policy

This Privacy Policy applies only to the actions of Emma Clare Counselling and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links I may provide to social media websites.

For purposes of the applicable Data Protection Laws, Emma Clare Counselling is the "data controller". This means that I determine the purposes for which, and the manner in which, your Data is processed.
 

Data Collected

I may collect the following Data, which includes personal Data, from you:

• name;

• contact information such as email addresses and telephone numbers;

• information you provide when submitting an enquiry through the Website;

• information you provide when requesting or downloading a free resource;

• information relevant to providing counselling services;

• counselling and client records where you become a client;

in each case, in accordance with this Privacy Policy.

Some information provided in connection with counselling may include special category Data, such as information relating to physical or mental health. Where applicable, this information will be processed and protected in accordance with Data Protection Laws.
 

How I Collect Data

I collect Data in the following ways:

• Data is given to me by you; and

• Data is collected automatically.
   

Data That is Given to Me by You

Emma Clare Counselling will collect your Data in a number of ways, for example:

• when you contact me through the Website, by telephone, email or through any other means;

• when you complete an enquiry form through the Website;

• when you request or download a free resource;

• when you contact me regarding counselling services;

• when you enter into a counselling agreement with me;

• when you provide information during the course of counselling;

in each case, in accordance with this Privacy Policy.
 

Data That is Collected Automatically

To the extent that you access the Website, I may collect your Data automatically, for example:

I may automatically collect some information about your visit to the Website. This information helps me to make improvements to Website content and navigation and may include your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

I may collect Data automatically via cookies, in line with your cookie preferences. For more information about cookies, and how they are used on the Website, see the section below headed "Cookies".
 

My Use of Data

Any or all of the above Data may be required by me from time to time in order to provide you with the best possible service and experience when using the Website.

Specifically, Data may be used by me for the following reasons:

• responding to enquiries;

• providing counselling services;

• maintaining appropriate client and counselling records;

• providing resources you have requested;

• improving the Website and services;

• transmission by email of marketing materials that may be of interest to you, where you have provided the appropriate consent;

in each case, in accordance with this Privacy Policy.

I may use your Data for the above purposes where it is necessary for my legitimate interests, to provide a service or take steps at your request before providing a service, to comply with legal obligations, or where you have provided consent.

If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your Rights" below).

For the delivery of direct marketing to you via email, I will obtain consent where required.

If you choose to receive marketing emails, newsletters or other updates from Emma Clare Counselling, you will be asked to take positive and affirmative action when consenting, for example by checking a tick box.

You may withdraw your consent to marketing at any time.

Requesting or downloading a free resource does not automatically mean that you have consented to receive marketing communications unless you have separately chosen to opt in.
 

Keeping Data Secure

I will use appropriate technical and organisational measures to safeguard your Data, for example:

• electronic accounts and systems containing personal information are protected using appropriate passwords and security measures;

• Data is stored using secure systems;

• counselling and client information is treated confidentially and access is limited appropriately.

Technical and organisational measures include measures to deal with any suspected data breach.

If you suspect any misuse, loss or unauthorised access to your Data, please let me know immediately by contacting:

flourishingfuturecounselling@gmail.com
 

Counselling Records and Confidentiality

If you become a counselling client, I may collect and retain information necessary to provide counselling safely and professionally.

This may include contact information, counselling agreements, relevant personal information, appointment information and counselling notes.

Information disclosed during counselling is treated as confidential. However, there may be circumstances where information needs to be shared, including where there are safeguarding concerns, a serious risk of harm, or where disclosure is required by law.

Where appropriate and possible, I will aim to discuss this with you before information is shared.

As part of ethical counselling practice, aspects of client work may also be discussed within professional clinical supervision. Identifying information will be kept to the minimum necessary and supervision is confidential.
 

Data Retention

Unless a longer retention period is required or permitted by law, I will only hold your Data on my systems for the period necessary to fulfil the purposes outlined in this Privacy Policy.

Counselling records may be retained for an appropriate period following the end of counselling in accordance with professional, insurance, legal and safeguarding requirements.

Different retention periods may apply to records relating to children and young people.

Even if Data is deleted, it may persist on backup or archival media where this is necessary for legal, tax or regulatory purposes.
 

Your Rights

You have the following rights in relation to your Data:

Right to access – the right to request copies of the information I hold about you.

Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

Right to erase – the right to request that I delete or remove your Data from my systems in certain circumstances.

Right to restrict – the right to request that I restrict how your Data is used in certain circumstances.

Right to data portability – the right to request that I move, copy or transfer your Data where this right applies.

Right to object – the right to object to my use of your Data in certain circumstances, including where I use it for legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data where consent is the legal basis for processing, please contact:

flourishingfuturecounselling@gmail.com

If you are not satisfied with the way a complaint you make in relation to your Data is handled, you may be able to refer your complaint to the relevant data protection authority.

For the UK, this is the Information Commissioner's Office (ICO).

It is important that the Data I hold about you is accurate and current. Please keep me informed if your Data changes during the period for which I hold it.
 

Links to Other Websites

This Website may, from time to time, provide links to other websites.

I have no control over such websites and am not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites.

You are advised to read the Privacy Policy or privacy statement of other websites prior to using them.
 

Changes of Business Ownership and Control

Emma Clare Counselling may, from time to time, expand or reduce the business and this may involve the sale and/or transfer of control of all or part of Emma Clare Counselling.

Data provided by Users will, where it is relevant to any part of the business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy and applicable Data Protection Laws, be permitted to use the Data for the purposes for which it was originally supplied.

In these circumstances, reasonable steps will be taken with the aim of ensuring your privacy is protected.
 

Cookies

This Website may place and access certain Cookies on your computer. Emma Clare Counselling uses Cookies to improve your experience of using the Website and to improve the services offered.

The Website is created using Wix, which may use cookies that are necessary for the Website to operate and may also use additional cookies depending on the features enabled on the Website.

All Cookies used by this Website will be used in accordance with applicable UK law.

Where consent is required before Cookies are placed on your device, you will be presented with an appropriate cookie consent option.

You may deny consent to non-essential Cookies. However, certain features of the Website may not function fully or as intended.

You can also choose to enable, disable or delete Cookies through your internet browser settings.
 

General

You may not transfer any of your rights under this Privacy Policy to any other person. I may transfer my rights under this Privacy Policy where I reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this Privacy Policy, or part of any provision, is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted. The validity and enforceability of the other provisions of this Privacy Policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Privacy Policy will be governed by and interpreted according to the law of England and Wales. All disputes arising under this Privacy Policy will be subject to the jurisdiction of the English and Welsh courts.
 

Changes to This Privacy Policy

Emma Clare Counselling reserves the right to change this Privacy Policy as may be necessary from time to time or as may be required by law.

Any changes will be posted on the Website.

You may contact Emma Clare Counselling by email at:

flourishingfuturecounselling@gmail.com

Website: www.emmaclarecounselling.com

Last updated: August 2026